What is the Price Promise?

We offer the best service and the best prices - you can't buy sex toys cheaper online in the UK!

There's no need to waste time shopping around because we have the lowest online prices for sex toys in the UK. If you find the same item cheaper and in stock on another UK Web site within 3 days of buying it from us, we shall refund the difference - guaranteed!

Bring the lower price to our attention by contacting us with your name, postcode or order number, along with details of which product you've seen and the address of the Web site you saw it and we'll do the rest.

To qualify for the Price Promise, items must:

Be available on a UK-based Web site
We cannot price match on non-UK Web sites or UK-looking Web sites which are run by companies who are sneakily based in Jersey to avoid paying VAT. They're not going to help fund the NHS!

Be available for immediate despatch
If a site's delivery policy isn't clear, they probably don't hold any stock at all and you'll be waiting for weeks. It's easy for companies to offer low prices on products they don't stock!

Be a sex toy
Sorry, but we cannot price match on lingerie, condoms, lubricants, DVDs and books, but we will still try to offer the cheapest prices.

Not be on an auction site such as eBay
Sorry, but we cannot match prices on auction sites, not least because it's often impossible to say what the final price will be. And who are you dealing with on those sites, anyway? Where do they live? Do they even exist? What's their returns policy? Is this stuff even new? What if your item breaks? 24-hour customer service line? Didn't think so!

Sorry, we cannot offer a price match if you are also using a LoveHoney discount voucher that makes the net price you have paid lower on LoveHoney.